Terms of Business
I offer therapy for adults both online and in person, with appointments available via video call or face-to-face. Sessions usually take place on the same day and at the same time each week.
Our initial session is an opportunity to explore what has led you to seek therapy, discuss what you hope to gain from the process, and consider how I can best support you. Together, we'll look at the therapeutic approach that is likely to be the most helpful for your individual needs.
Building a trusting relationship with your therapist is an important part of the process, so the first session also gives you the chance to decide whether you feel we're a good fit. There is no obligation to book any further appointments after this initial meeting.
If you choose to continue, therapy can be arranged on either a short-term basis, starting from six sessions, or as open-ended work without a fixed end date. We will review our progress regularly to ensure the sessions continue to meet your needs and support your goals.
Fees :
Online therapy: £60 per 1-hour session payable before each session.
In-Person therapy: £80 per 1-hour session payable before each session
Cancellation Policy:
A minimum of 24 hours’ notice is required for rescheduling or cancelling client appointments. The full fee will be charged for sessions missed without such notification.
In the event of a serious accident, emergency, or other similar situation outside the client’s control, please deal with your situation first and notify us at the earliest convenient time.
Professional Membership and Ethical Practice
I am a member of the British Association for Counselling and Psychotherapy (BACP) and work in accordance with the BACP Ethical Framework for the Counselling Professions.
Membership Number: [01038013]
My work is guided by the ethical principles of respect, integrity, confidentiality, professional competence and a commitment to acting in the best interests of my clients. I undertake regular clinical supervision and continuing professional development to ensure that my practice remains safe, effective and up to date.
If you have any concerns about the therapy you are receiving, I would encourage you to discuss them with me in the first instance, as many concerns can often be resolved through open and honest conversation.
If you feel unable to do this, or if your concerns remain unresolved, you may contact the BACP for information about its Professional Conduct Procedure and complaints process.
Confidentiality – General Data Protection Regulations
Your personal information will be kept in accordance with the Data Protection Act (2018) and General Data Protection Regulation (GDPR). In relation to this personal data, which will include case record notes, contact information and written correspondence (whether by email, letter or online messaging service) there is lawful basis for processing this personal information: legitimate business interests relating to the service being provided, legal duty and entering into or performing the contract between us.
The type of personal information we collect:
We currently collect and process the following information:
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Personal identifiers, contacts and characteristics (for example, name and contact details)
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Financial details (through bank transfer, cheque or online payment systems)
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Case notes and records
How we get the personal information and why we have it:
The personal information we process is provided to us directly by you for one of the following reasons:
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To enter into or carry out a contract of service between us
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To process payments relating to the performance of that contract
We use the information that you have given us in order to:
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To enter into or carry out a contract of service between us
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To process payments relating to the performance of that contract
We do not share this information with any other organisation or individual, other than those detailed in the ‘Client Agreement’ which forms the basis for the contract between us. The only exception to this relates to payments made for contracted services where identifiers attached by you / your bank to this payment information can be seen by the bank or other financial institution processing that payment.
How we store your personal information:
Your information is securely stored. In accordance with professional and insurance requirements, we will retain a record of your personal information (including case records) for a period of 7 years from the point at which the contract between us ends. At the end of that period, any information we have processed will be securely destroyed. At any stage during that period of time, or during the contract, you can request access to the information that we hold in relation to you.
How to complain re. data processing
If you have any concerns about our use of your personal information,
contact the ICO. The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113;
ICO Website: https://www.ico.org.uk
Data Controller is Anne Moore (ICO Registration: ZC082596).